Deliveries & Returns
We are happy to help with any questions you might have about shipping, returns, or sizing. You can reach us at: hello@sarahdesainthubert.be
We are based in Belgium and operate during regular business hours on Central European Time.
Do you ship internationally ?
Yes, but please note that we exclusively deliver in The EU. We trust DPD with all our national and international deliveries. Note that if your country is not part of the EU, you can still contact us via hello@sarahdesainthubert.be and we will try to find an arrangement.The international shipping costs for a package varies according to the country it is being delivered to.
The duties costs are included in the shipping cost applied on our website.
How can I know when my order will be delivered ?
As soon as your order is shipped, you will receive a confirmation email including your tracking number. Please be reminded to check your spam file.
How can I know the status of my order ?
The orders are dispatched within 48 hours, while stocks last and subject to external factors. You can check the status of your order on the DPD's website, or on the tab « order tracking » on our website.
In both cases, have your tracking number handy.
To avoid a long wait and extra shipping costs, it is possible to book a visit to our showroom, kindly contact us at:
Can I return or exchange my product ?
SARAH DE SAINT HUBERT accepts returns and exchanges.
If you find one of the items bought to be unsuitable, you have a period of 14 business days, starting from the day after delivery, to withdraw from the contract, without penalty and without stating reasons. The only cost that will be charged are the direct costs of returning the goods.
We will reimburse the purchase price at the latest within 14 business days starting from receipt of the returned parcel on the same card used for payment.
The return shipping costs are the customer’s responsibility.
The buyer will not be allowed to practice his retraction right if the product delivered has obviously been used or has been deteriorated.
Refunds are given on all articles.
If an article is faulty please contact us at: hello@sarahdesainthubert.be
Only defects linked to the production are motives for contestation.
The item must be returned in its original condition and with its label to the following address :
SARAH DE SAINT HUBERT 2, avenue Lavoisier 1300 Wavre, Belgium, accompanied by the original sales invoice and return sheet.
Who pays the return shipping costs?
Postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrect supplied goods.
SARAH DE SAINT HUBERT
SDSH SPRL
150, rue Kelle
1150 Bruxelles – Belgium
TVA : BE0695560274
Numéro d’entreprise: 0695560274
hello@sarahdesainthubert.be